FAQs – Frequently Asked Questions
Orders & Delivery
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a confirmation email with a tracking link. Visit slightlyyounger.com and log into your account for real-time updates.
Q: What are the delivery options?
A: We offer standard and express shipping. Delivery times vary depending on your location. Check our Delivery Information section for details.
Q: Can I change or cancel my order?
A: You can modify or cancel your order within 1 hour of purchase. After that, it may already be processed for dispatch.
Returns & Refunds
Q: How do I return an item?
A: Log into your account, go to Order History, and select the item you wish to return. Follow the instructions to generate a return label.
Q: How long do refunds take?
A: Refunds are processed within 5–7 business days after we receive your returned item. The time it takes to reflect in your account depends on your bank.
Q: Do you offer exchanges?
A: Yes! Select the exchange option when initiating a return, and we’ll guide you through the process.
Sizing & Products
Q: Where can I find size guides?
A: Each product page has a detailed size chart. You can also check our Size Guides section for general measurements.
Q: How should I care for my items?
A: Care instructions are listed on the product label and description. For best results, follow the recommended washing guidelines.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options.
Q: Why isn’t my discount code working?
A: Ensure the code is valid, hasn’t expired, and meets the minimum order value. If issues persist, contact us for help.
Account & Technical Support
Q: How do I reset my password?
A: Click “Forgot Password” on the login page, and we’ll send a reset link to your email.
Q: How can I unsubscribe from emails?
A: Click the “Unsubscribe” link at the bottom of any marketing email, or adjust preferences in your account settings.
Still Need Help?
If your question isn’t answered here, visit our Help Centre at slightlyyounger.com for more details.